FAQ's
FAQ’s of HTV Illinois
Q: How do I place an order?
Ans: We are here to help you! Whether it is by phone, email or fax, we offer several ways of getting in contact with us. For more detailed information on how best to place an order call 161-848-5027 and speak directly with one of our sales professionals.
Q: How do I pay for my order?
Ans: We offer many payment options for our customers to choose from, including credit card (Visa/MasterCard), check or money order. You can phone in your information if you are submitting an order by faxing it through with no extra charge. Purchase orders are available and processing them takes a little longer.
Q: Do I get to see a "sample" before you print my order?
Ans: We'll provide you with an email or mailed pre-production paper proof before we start your print job. Production won't officially begin until after approval from artwork, but if there are any problems along the way just let us know and they'll be fixed immediately.
Q: How long does it take to receive my order? Are rush orders accepted?
Ans: Custom printed products have a typical production time of 2 weeks, but we offer rush services with shipping in as little as one day on many items. Our Digital Photo Shirts can be shipped next business day if you email or call us beforehand to let us know when they need delivered. If there is an absolute deadline for receiving your garments then please supply this info when contacting our team, they will do everything possible, so sure thing reaches them by then too.
Q: Will I receive confirmation after I place my order?
Ans: Yes! You'll receive an email confirmation if you place your order by e-mail, fax or online form. Make sure to sign and return that with the appropriate deposit or credit card information for processing purposes.
Q: Will I be notified after my order has shipped?
Ans: We want to make sure you know exactly when and where your order is. Once it leaves the warehouse, we'll send an email with tracking information.
Q: What kind of artwork files do you accept?
Ans: We specialize in accepting most types of art files. The ideal formats are: .cdr (CorelDraw), .ai, Adobe Illustrator, pdf, jpeg, Microsoft Word, PowerPoint, or other document type.
Q: How do I get my artwork to you?
Ans: We're always looking for new and interesting artwork, so please don't be afraid to email your art! You can also place it on our FTP site if that's what you prefer. We'll download any files directly from there with no hassle. You can also fax us at 161-848-5027.
Q: My artwork needs some "touch-up." Is there a charge for that?
Ans: There may be a charge for artwork. This will depend on the level of 'touch-up' your design requires, and our sales department can provide more information about pricing options, if needed.
Q: I have several designs; do they all add up as 1 order?
Ans: We never combine orders. Each design requires its own screen and press setup, so no matter how many you place with us we can't offer combined discounts or agendas, but don’t worry! There are plenty of other ways for your business to save money like buying in bulk (and still get great quality.
Q: Do you offer 2X, 3X, 4X, etc. size shirts?
Ans: Not all colors are available in these size shirts. But we offer up to 6X on some of the garments that we carry! To see pricing for your desired color/size call or email us today--you'll be glad you did.
Q: Will the printing fade on my shirts after a few washings?
Ans: No, the printed image on screen-printed t-shirts is very durable and will hold up for a long time as they are directly printed onto the garment using plastisol ink. "Wash" tests that we've conducted in our shop also prove how well these shirts withstand many washes! The difference between photo transfers (which can be washed) versus digital imaged prints like those found at some novelty stores or websites may seem subtle but it's important to know what kind of care instructions apply before buying any piece made from either type of material because otherwise you could end up ruining an expensive outfit due its inability.